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Frequently Asked Questions

I ordered a picket BEFORE the build but it's not there! Where is it?

95% of pickets purchased before the build are on the playground. Make sure to check the photo album we put together here:

If your picket is not there and you haven't already communicated with us, please message us. Your picket was either forgotten (we're human!) or there was an error in the creation of the picket and they are being reordered with the pickets that were purchased August 1st. Installation will in December 2022 or Spring 2023.

I ordered my picket in August 2022.  What's the status of my picket?

We have received your picket order. Thank you again for purchasing. We are just working through some final details and getting ready to order the pickets. Depending on when the order is done, we will install them as early as December or in Spring of 2023. Thank you for your patience.

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